The Isle of Wight Biscuit Company

Terms & Conditions

The Isle of Wight Biscuit Company

Terms and Conditions

By submitting an order on this website you are agreeing to the following Terms and Conditions. This does not affect your statutory rights.

Deliveries.

Items for the UK are dispatched by Royal Mail or Courier.

Items destined for outside the UK are dispatched by Royal Mail.

UK Delivery Service.

Courier service 1-3 working days

Royal Mail 1-3 working days

Overseas Delivery Service.

Ireland and Europe 4-10 working days

Beyond Europe times cannot be estimated

Important.

The Isle of Wight Biscuit Company cannot accept responsibility for non delivery of goods outside the U.K.

Delivery lead times are estimated and cannot be guaranteed. Delays may occur for reasons beyond our control.

Payment.

All transactions are in £ sterling. Payments are made by Paypal.

When placing your order over the internet, your details are transmitted over a secure network connection. We do not see your card details, ensuring your payment protection.

Refunds Policy

If for any reason you are not satisfied with your purchase please inform us within 5 days from the date of receiving your order and we will provide a refund or exchange.

Claims will not be accepted for damages, shortages or packing errors unless they are reported within 2 working days of receipt of goods.

Cancellations.

If for any reason you wish to cancel your order prior to dispatch, you may do so up until 12 noon the day before the order is due to leave. This may be done by telephone, fax or email.

For cancellations after delivery, please contact us within 24 hours and return the items to us in the unused good condition that they were delivered, within 5 days from the date of receiving the order. We will then provide you with a refund.

Complaints.

If you have any complaints about our products, service or any other aspect of our Company, please contact us direct.

If you would like to receive further information regarding our products or have any suggestions we would be very pleased to hear from you.

Privacy.

The Data Controller for this website is: The Isle of Wight Biscuit Company. We can be contacted on 01983 865555.

We may collect personal data on-line, over the phone and face to face. We do not source any personal data from publicly available sources and/or from third party data vendors. The personal data we collect is your name, postal address, email and phone number.

The data is collected in order to provide a service to the individual and for administrative purposes.

You have the right to withdraw consent, request rectification or erasure of the data by contacting us on 01983 865555.

If you are dissatisfied with our privacy policy or processing of data, you have the right to lodge a complaint if you wish – the regulatory body is the ICO.

We keep all personal information securely on password controlled computers and any printed information is kept in a locked cupboard.

Payments for goods on this website are only taken via Paypal, the Isle of Wight Biscuit Company do not collect or hold any credit / debit card information. The website for making the payments via Paypal is governed by their own privacy policy.

The Isle of Wight Biscuit Company's Privacy Policy was updated 13.04.2018, and will be regularly reviewed in line with any GDPR changes.